New Era Plumbing & HVAC

Emergency Experts Plumbing Services in Middlesex County and surrounding areas

The #1 Emergency Plumbing Company in Dracut, MA

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24/7 emergency plumbing when you need it most

A plumbing emergency can happen at any time, and every minute counts. Whether you’re dealing with a burst pipe, overflowing fixture, major leak, or no hot water, New Era Plumbing & HVAC provides fast, dependable 24/7 emergency plumbing services throughout Dracut, MA. Our licensed technicians respond quickly to minimize damage, restore your plumbing system, and get your home back to normal as soon as possible. For non-emergency plumbing needs, we also provide comprehensive plumbing services for homeowners throughout the area.
For over 15 years, homeowners have trusted our experienced team for prompt, professional emergency repairs. Whether you need immediate water heater repair after losing hot water or fast frozen and leaking pipe repair to prevent costly water damage, we’re ready to help—day or night. Call New Era Plumbing & HVAC anytime, and we’ll dispatch a qualified technician to your home as quickly as possible.

Call for Service (978) 216-6742

 
 
 
 
  
 
Excellent4.91098 reviews
 
4.9
 
Excellent1098 reviews
 
 Write a review 
 
 
 
  
 
 
 
 
 
 
 
 
 
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 Nancy Banegas 
 
1 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Excelente servicio muy profesionales me encanta el servicio
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Jeannette Salvo 
 
1 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Steve L and Mike did a wonderful job installing my boiler.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Garv Salwan 
 
2 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Great Service - Robert is a great tech. Always helpful and easy to work with.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 sean welch 
 
5 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
+1
One of the best experiences I've ever had with a service company!

I recently contacted New Era Plumbing & Hvac after discovering that my kitchen sink drain was leaking water into my basement in dracut same town as new era. Anyone who's dealt with leaking pipes knows that sinking feeling you get when you realize water is getting into your home. It's stressful, especially when you don't know how serious the problem might be.

After looking into it further, I discovered that the original cast iron drain pipes in my basement were also leaking. My house was built in 1945, so these were some seriously old pipes!

New Era had a plumbing technician at my house within an hour of calling. He thoroughly assessed the situation and even pointed out a few other plumbing issues, including my aging water heater, which was something I'd already been thinking about replacing.

What really impressed me was how they handled the estimate. The technician put everything together right on his iPad and walked me through several options. I could replace just the leaking section, replace all the old cast iron sewer and drain lines, add a new water heater, or tackle everything at once.

There was absolutely no pressure. Just honest recommendations, transparent pricing, and different options to fit my budget. The technician was incredibly friendly, down-to-earth, and genuinely seemed to care about helping me make the right decision.

After reviewing the options, I decided to have everything done. The pricing was extremely fair considering the amount of work involved, and the value was simply too good to pass up.

The project included:

- Replacing the old cast iron sewer and drain pipes
- Installing a brand-new water heater
- Cutting and capping an old unused pipe
- Repairing a separate leaking water line
- Removing and disposing of all the old plumbing materials and debris

Just 48 hours later, Steven L. and Mike showed up ready to get to work.

Both guys arrived in uniform, smiling, friendly, and professional. Considering the mountain of plumbing work they had ahead of them, I couldn't believe how relaxed and confident they were. They made what seemed like a massive, stressful project feel like just another day at the office.

That kind of confidence and professionalism puts a homeowner at ease.

From the initial phone call and quick response time to the estimate, communication, pricing, and actual plumbing installation, the entire experience was outstanding.

I've dealt with plenty of contractors and service companies over the years, and I can confidently say New Era Plumbing & Heating provided one of the best customer service experiences I've ever had.

You can tell this is a well-run company. Everyone I interacted with seemed genuinely happy to be there, took pride in their work, and treated me like a valued customer.

Kudos to the owner for building such a great team and running such a professional operation.

If you're looking for a reliable, honest, and professional plumbing company for drain pipe repairs, sewer line replacement, water heater installation, or general plumbing work, I wouldn't hesitate to recommend New Era Plumbing & Heating.

Thank you to the entire team, especially Steven L. and Mike, for turning a stressful plumbing situation into such a positive experience. You guys absolutely earned this 5-star review!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Jeanne Ducheneau 
 
7 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
I had my hot water tank changed to tankless water heater.  I had the following team come out and installed the tank they all were very professional and answered all my questions.
The people that came out were Steve L Mike And Danny.  I would highly recommend this company
  
 
 
 
 
 
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 david chardo 
 
12 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Connor was very professional, courteous, and efficient.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 tk benison 
 
13 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Steve L was amazing and very helpful with all my questions with my boiler and steam system I will definitely be calling new era in the future for any other problems shay on the phone was great getting me on the schedule
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 MaryJo Frechette 
 
13 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Rrplaced my toilet the day I called. Both Steve L and Mike were very personable. I am very happy with this company.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Mary Lou Bergeron 
 
14 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Scheduled appointment for HVAC maintenance . Technician arrived on time and was very professional completing the work and keeping me informed about the process.  Provided detailed information on system needs .  Great service by Robert.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Irena Coulombe 
 
14 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Joe, Azi, and Danny they are awesome! Converting my home from oil to propane. I would recommend!
  
 
 
 
 
 
 
 
 
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What to Do During a Plumbing Emergency

1. Shut Off the Water Supply

If you’re dealing with a burst or leaking pipe, immediately turn off your home’s main water shut-off valve to minimize water damage. For leaks isolated to a sink, toilet, or appliance, use the local shut-off valve instead. If the leak appears to be coming from beneath your home’s foundation, you may need professional slab leak repair as soon as possible.

2. Turn Off Your Water Heater

If you’ve lost your water supply or your water heater is leaking, turn the system off immediately. For electric water heaters, switch off the dedicated breaker. For gas units, turn the gas control valve to the “Off” position until a licensed plumber can inspect the system.

3. Stay Away from Standing Water Near Electrical Components

Water and electricity are a dangerous combination. If water has reached electrical outlets, appliances, or your breaker panel, only shut off the power if you can do so safely. Never step into standing water if electrical hazards may be present.

4. Call New Era Plumbing & HVAC Right Away

Our emergency plumbing team is available to respond quickly when you need us most. Whether you’re facing a burst pipe, overflowing fixture, or a failed sump pump, we’ll guide you over the phone and dispatch an experienced technician to your home as quickly as possible.

Call for Service (978) 216-6742

Emergency Plumbing Problems We Handle

No matter what plumbing emergency you’re facing, New Era Plumbing & HVAC has the experience and equipment to respond quickly. Our licensed plumbers are available to diagnose the problem, minimize damage, and restore your plumbing system as efficiently as possible. We regularly handle emergencies such as:

• Burst and frozen pipes that require immediate repair to prevent extensive water damage.
• Broken, leaking, or failed water heaters. Whether you need water heater replacement or are considering upgrading to a tankless water heater, our team can help.
• Sewer line backups, clogged drains, and wastewater emergencies.
• Overflowing toilets, blocked drains, and urgent bathroom plumbing issues.
• Burst washing machine hoses and other appliance-related plumbing leaks.
• Leaking pipes, damaged shut-off valves, and other plumbing failures requiring immediate attention.

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When to call New Era

Is this a plumbing emergency?

Call New Era Plumbing & HVAC immediately if you notice any of the following emergency plumbing problems:

Flooding Risk: Burst water lines, a failing sump pump, a leaking water heater, or a broken shut-off valve can quickly cause severe water damage if not repaired immediately.

Sewer Backup: Sewage backing up through sinks, showers, or toilets is a serious health hazard. Stop using water and call for emergency plumbing service right away.

No Running Water: A burst pipe, frozen pipe, or major plumbing blockage can leave your home without water and requires immediate professional attention.

No Hot Water: If your water heater suddenly stops working, especially during the winter, don’t wait. Our emergency plumbers can quickly diagnose the problem and recommend the best solution.

Frozen Pipes: Frozen pipes can crack or burst as they thaw, leading to extensive water damage. Prompt repairs can help prevent costly restoration work.

Poor Water Quality: If your water appears cloudy, discolored, or has an unusual taste or odor, ask about our whole-home water filtration and water softener installation solutions to improve your home’s water quality.

Not sure if your plumbing problem can wait until morning? Give New Era Plumbing & HVAC a call anytime. We’ll help you determine the next steps and dispatch an emergency plumber if immediate service is needed.
WHy Choose Us

homeowners around Dracut call New Era

• Licensed, insured local plumbers who answer 24/7
• 15+ years serving Greater Lowell and the Merrimack Valley
• More than a thousand 5-star reviews from neighbors
• Upfront pricing, no surprise charges
• We know New England homes, from older builds with aging infrastructure to newer high-efficiency systems
• When we do the work, we stand behind it.

Call for Service (978) 216-6742




Proudly Serving Dracut, MA & Beyond

Areas we cover

We provide 24/7 emergency plumbing across the Merrimack Valley and southern New Hampshire, including:

• 
  Lowell, MA
  
• 
  Dracut, MA
  
• 
  Methuen, MA
  
• 
  Haverhill, MA
  
• 
  Bedford, MA
  
• 
  Burlington, MA
  
• 
  Carlisle, MA
  
• 
  Concord, MA
  
• 
  Salem, MA
  
• 
  Hudson, MA
  

Contact Us

Talk to a plumber now

Plumbing emergencies won’t resolve themselves—and waiting can often lead to more extensive damage and costly repairs. Contact New Era Plumbing & HVAC today at (978) 216-6742 for fast, reliable emergency plumbing service. Our licensed plumbers are available to respond quickly, diagnose the problem, and restore your plumbing system as soon as possible.

Call for Service (978) 216-6742

FAQ’s

Emergency plumbing FAQs

What counts as a plumbing emergency?

A plumbing emergency is any problem that threatens your home, health, or safety if it is not handled right away. That includes burst or leaking pipes, sewage backing up into drains or toilets, a gas leak or smell of gas, no running water, no heat or hot water in cold weather, and any leak you cannot stop. If you are not sure, call us and we will help you decide.

How much does an emergency plumber cost?

Emergency plumbing usually costs more than a scheduled visit because it happens after hours, on weekends, or on holidays. The final price depends on the problem, the parts needed, and the time of day. New Era gives you an upfront price before any work begins, so there are no surprises. Call (978) 216-6742 for a quote on your specific situation.

Are you really available 24/7?

Yes. We answer the phone day and night, including weekends and holidays, and dispatch a licensed plumber as soon as possible.

How fast can you get to my home?

We dispatch as soon as we have your details and head your way right away. Give us a call and we will share an honest arrival time for your location.

What should I do while I wait for the plumber?

Shut off the water at the main valve or the fixture, turn off the water heater if it is leaking, stay clear of any water near electrical, and stop using drains during a sewer backup. Then call us and we will walk you through it until we arrive.