Providing Cooling, Heating, & Plumbing Services to Dracut, MA

I cannot say enough about the service provided by New Era. They installed a new furnace in the fall and just serviced my AC unit and replaced a leaky outdoor faucet . Bill oversaw furnace installation in fall and he just completed the AC service and ...faucet. Very respectful and answered all of my questions. I highly recommend New Era Plumbing.Read More...

2021-10-20T17:15:13.399Z

I simply cannot say enough great things about New Era and their staff and technicians!! From the customer service that I received in the initial phone call to having the service done by the technicians, I received the utmost professional, friendly and ...reliable customer service. I called so many places in a two week span and no one was available same day. I was so pleasantly shocked that New Era was able to come out same day and in a matter of a hours was done with the work! I was not hounded for payment and instead was sent a very nice email with the invoice. Something you just don't see in any business!! I was able to make the payment with leisure at my convenience AND at a flat rate!! The installment of a new water heater is not a cheap expense especially when it is unexpected. Therefore having the option to make payments has certainly relieved my worries. When technician Justin said "that's what we are here for. To take your worries away and make this easy for you," he meant it and that's exactly what New Era did from start to finish!! THANK YOU ALL SO VERY MUCH FOR THE EXCEPTIONAL ONE OF A KIND CUSTOMER SERVICE!! I won't call anyone else!!!!Read More...

2021-10-20T12:24:16.445Z

We could not have been happier! Danny and his technicians are always on time, super friendly and absolutely reliable. We changed from oil to gas and decided for a instant water heater and a gas furnace. Dannie explained all options to us in great detail ...and was always available for any questions. We bought a 120 year old house and are so happy to have found NewEra as our go to plumber service!Read More...

2021-10-19T17:17:43.452Z

I called New Era the night of 10/6 as our garbage disposal was backed up and causing problems. Eric A. came out the next day and diagnosed the problem and provided 4-5 different options to fix based on price/quality. After a few days we chose an option ...on 10/13 and scheduled repair & replacement for 10/19. Steven and Billy came right on time and spent ~1 hour on the job, including a test run at the end to ensure everything worked. They were great to work with, and even offered to stop for coffee on the way over. End price matched the quote we were provided. Good people, great work done. Would recommend to anyone in the area for plumbing needs.Read More...

2021-10-19T14:19:15.877Z

New Era Plumbing saved the day! After a cancellation from another plumbing company, Eric and team were graciously able to get us in day-of and provide excellent service repairing our toilet. I can’t recommend New Era Plumbing more!

2021-10-18T22:38:24.629Z