Emergency Experts Plumbing Services in Middlesex County and surrounding areas
24/7 emergency plumbing when you need it most
What to Do During a Plumbing Emergency
1. Shut Off the Water Supply
If you’re dealing with a burst or leaking pipe, immediately turn off your home’s main water shut-off valve to minimize water damage. For leaks isolated to a sink, toilet, or appliance, use the local shut-off valve instead. If the leak appears to be coming from beneath your home’s foundation, you may need professional slab leak repair as soon as possible.2. Turn Off Your Water Heater
If you’ve lost your water supply or your water heater is leaking, turn the system off immediately. For electric water heaters, switch off the dedicated breaker. For gas units, turn the gas control valve to the “Off” position until a licensed plumber can inspect the system.3. Stay Away from Standing Water Near Electrical Components
Water and electricity are a dangerous combination. If water has reached electrical outlets, appliances, or your breaker panel, only shut off the power if you can do so safely. Never step into standing water if electrical hazards may be present.4. Call New Era Plumbing & HVAC Right Away
Our emergency plumbing team is available to respond quickly when you need us most. Whether you’re facing a burst pipe, overflowing fixture, or a failed sump pump, we’ll guide you over the phone and dispatch an experienced technician to your home as quickly as possible.Emergency Plumbing Problems We Handle
- Burst and frozen pipes that require immediate repair to prevent extensive water damage.
- Broken, leaking, or failed water heaters. Whether you need water heater replacement or are considering upgrading to a tankless water heater, our team can help.
- Sewer line backups, clogged drains, and wastewater emergencies.
- Overflowing toilets, blocked drains, and urgent bathroom plumbing issues.
- Burst washing machine hoses and other appliance-related plumbing leaks.
- Leaking pipes, damaged shut-off valves, and other plumbing failures requiring immediate attention.
Is this a plumbing emergency?
Flooding Risk: Burst water lines, a failing sump pump, a leaking water heater, or a broken shut-off valve can quickly cause severe water damage if not repaired immediately.
Sewer Backup: Sewage backing up through sinks, showers, or toilets is a serious health hazard. Stop using water and call for emergency plumbing service right away.
No Running Water: A burst pipe, frozen pipe, or major plumbing blockage can leave your home without water and requires immediate professional attention.
No Hot Water: If your water heater suddenly stops working, especially during the winter, don’t wait. Our emergency plumbers can quickly diagnose the problem and recommend the best solution.
Frozen Pipes: Frozen pipes can crack or burst as they thaw, leading to extensive water damage. Prompt repairs can help prevent costly restoration work.
Poor Water Quality: If your water appears cloudy, discolored, or has an unusual taste or odor, ask about our whole-home water filtration and water softener installation solutions to improve your home’s water quality.
Not sure if your plumbing problem can wait until morning? Give New Era Plumbing & HVAC a call anytime. We’ll help you determine the next steps and dispatch an emergency plumber if immediate service is needed.homeowners around Dracut call New Era
- Licensed, insured local plumbers who answer 24/7
- 15+ years serving Greater Lowell and the Merrimack Valley
- More than a thousand 5-star reviews from neighbors
- Upfront pricing, no surprise charges
- We know New England homes, from older builds with aging infrastructure to newer high-efficiency systems
- When we do the work, we stand behind it.
Areas we cover
We provide 24/7 emergency plumbing across the Merrimack Valley and southern New Hampshire, including:
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Emergency plumbing FAQs
A plumbing emergency is any problem that threatens your home, health, or safety if it is not handled right away. That includes burst or leaking pipes, sewage backing up into drains or toilets, a gas leak or smell of gas, no running water, no heat or hot water in cold weather, and any leak you cannot stop. If you are not sure, call us and we will help you decide.
Emergency plumbing usually costs more than a scheduled visit because it happens after hours, on weekends, or on holidays. The final price depends on the problem, the parts needed, and the time of day. New Era gives you an upfront price before any work begins, so there are no surprises. Call (978) 216-6742 for a quote on your specific situation.
Yes. We answer the phone day and night, including weekends and holidays, and dispatch a licensed plumber as soon as possible.
We dispatch as soon as we have your details and head your way right away. Give us a call and we will share an honest arrival time for your location.
Shut off the water at the main valve or the fixture, turn off the water heater if it is leaking, stay clear of any water near electrical, and stop using drains during a sewer backup. Then call us and we will walk you through it until we arrive.