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(978) 216-6742

24/7 Availability For Emergencies

(978) 216-6742

24/7 Availability For Emergencies

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MA Master Plumber Lic # 16290-PL-M

Licensed & Reliable Water Heater Repair Massachusetts and New Hampshire

24/7 Rapid Hot Water Restoration Across Massachusetts and New Hampshire

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Emergency Water Heater Repair? Call us at (978) 216-6742 or send us your inquiry.
New Era Plumbing & HVAC

Fast 24/7 Response for Burst Water Tanks and Leaking Pipes

A sudden tank rupture can cause severe floor damage without immediate intervention. When you need an emergency plumber in Dracut, MA, our team arrives fully stocked to isolate water supply valves and safely drain failing tanks. We address sudden leaks, bad heating elements, and frozen & leaking pipe repair connections throughout Haverhill, Lawrence, and Pelham. Whether repairing control valves or preparing for immediate water heater replacement, our plumbers protect your home with fast, reliable solutions around the clock.

Water temperature controls on a hot water heater
ExcellentGoogle star 1Google star 2Google star 3Google star 4Google star 54.91104 reviews
4.9Google star 1Google star 2Google star 3Google star 4Google star 5
Excellent1104 reviews
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Heather Waterworth profile picture
Heather Waterworth
1 days ago
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Taryn was Amazing answering the phone on a Sunday Night and Steve L. Showed up ASAP!!! Steve was efficient and got the emergency job done in no time!!! Always Great Service and Highly Recommend!!!
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Robert Gibson profile picture
Robert Gibson
3 days ago
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Conner Joseph came out and provided great service and was real knowledgeable. He was able to diagnose problem quickly, give me a quote, and schedule a time to complete work. Thank you Conner.
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Valerie Dalphond profile picture
Valerie Dalphond
3 days ago
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From our first contact person, John (CSR), to Neil (project manager) to our installers, Mike and Azi, and Dan with the assist, to Taryn helping with our financing, we couldn't ask for nicer people or more professional sercice. Excellent Service. Thank you, team! We look forward to being nice and toasty with our new furnace and duct work this winter and in future winters to come!
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Paul Nartiff, Jr profile picture
Paul Nartiff, Jr
7 days ago
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New Era Plumbing and HVAC helped me out tremendously when our old HVAC system suddenly stopped working in the middle of a cold winter last year. They were able to schedule us for a brand new HVAC system install the next day and provide us with a peace of mind plan going forward. The new HVAC system works great. Robert and Shay from New Era have been fantastic to work with and are always responsive and able to help us with any of our HVAC or Plumbing needs.
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Richkinon Le profile picture
Richkinon Le
12 days ago
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I recently had my water heater replaced by New Era Plumbing & HVAC. Steven Langner performed the service, and his professionalism and friendly demeanor were exceptional throughout the process. I am very satisfied with the quality of the work and would gladly recommend their services.
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Nancy Banegas profile picture
Nancy Banegas
21 days ago
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Excelente servicio muy profesionales me encanta el servicio
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Jeannette Salvo profile picture
Jeannette Salvo
21 days ago
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Steve L and Mike did a wonderful job installing my boiler.
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Garv Salwan profile picture
Garv Salwan
22 days ago
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Great Service - Robert is a great tech. Always helpful and easy to work with.
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sean welch profile picture
sean welch
25 days ago
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+1
One of the best experiences I've ever had with a service company! I recently contacted New Era Plumbing & Hvac after discovering that my kitchen sink drain was leaking water into my basement in dracut same town as new era. Anyone who's dealt with leaking pipes knows that sinking feeling you get when you realize water is getting into your home. It's stressful, especially when you don't know how serious the problem might be. After looking into it further, I discovered that the original cast iron drain pipes in my basement were also leaking. My house was built in 1945, so these were some seriously old pipes! New Era had a plumbing technician at my house within an hour of calling. He thoroughly assessed the situation and even pointed out a few other plumbing issues, including my aging water heater, which was something I'd already been thinking about replacing. What really impressed me was how they handled the estimate. The technician put everything together right on his iPad and walked me through several options. I could replace just the leaking section, replace all the old cast iron sewer and drain lines, add a new water heater, or tackle everything at once. There was absolutely no pressure. Just honest recommendations, transparent pricing, and different options to fit my budget. The technician was incredibly friendly, down-to-earth, and genuinely seemed to care about helping me make the right decision. After reviewing the options, I decided to have everything done. The pricing was extremely fair considering the amount of work involved, and the value was simply too good to pass up. The project included: - Replacing the old cast iron sewer and drain pipes - Installing a brand-new water heater - Cutting and capping an old unused pipe - Repairing a separate leaking water line - Removing and disposing of all the old plumbing materials and debris Just 48 hours later, Steven L. and Mike showed up ready to get to work. Both guys arrived in uniform, smiling, friendly, and professional. Considering the mountain of plumbing work they had ahead of them, I couldn't believe how relaxed and confident they were. They made what seemed like a massive, stressful project feel like just another day at the office. That kind of confidence and professionalism puts a homeowner at ease. From the initial phone call and quick response time to the estimate, communication, pricing, and actual plumbing installation, the entire experience was outstanding. I've dealt with plenty of contractors and service companies over the years, and I can confidently say New Era Plumbing & Heating provided one of the best customer service experiences I've ever had. You can tell this is a well-run company. Everyone I interacted with seemed genuinely happy to be there, took pride in their work, and treated me like a valued customer. Kudos to the owner for building such a great team and running such a professional operation. If you're looking for a reliable, honest, and professional plumbing company for drain pipe repairs, sewer line replacement, water heater installation, or general plumbing work, I wouldn't hesitate to recommend New Era Plumbing & Heating. Thank you to the entire team, especially Steven L. and Mike, for turning a stressful plumbing situation into such a positive experience. You guys absolutely earned this 5-star review!
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Jeanne Ducheneau profile picture
Jeanne Ducheneau
27 days ago
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I had my hot water tank changed to tankless water heater. I had the following team come out and installed the tank they all were very professional and answered all my questions. The people that came out were Steve L Mike And Danny. I would highly recommend this company
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Emergency Water Heater Problems We Diagnose & Repair Across MA & Southern NH

No Hot Water

If your water heater suddenly stops producing hot water, New Era can diagnose the system and identify the cause. We troubleshoot gas, electric and tankless water heater problems for homeowners in Dracut, Lowell and surrounding Middlesex County communities.

Schedule Water Heater Repair →

Leaking Water Heater

Water around the tank, valves, connections or nearby plumbing should be addressed quickly. New Era can inspect the source of the leak and determine the appropriate repair for homeowners in Methuen, Lawrence, Haverhill and nearby Essex County communities.

Get Help With a Water Heater Leak →

Water Heater Won't Turn On

A water heater that will not start can leave your household without reliable hot water. New Era troubleshoots ignition, electrical, control and equipment problems to determine why the system is not operating properly throughout our Massachusetts service area.

Diagnose Your Water Heater →

Tankless Water Heater Not Heating

If your tankless system is running but the water stays cold or becomes inconsistent, the unit may need professional diagnosis. New Era services tankless water heater problems for homeowners across Massachusetts and Southern New Hampshire, including Pelham and Windham.

Get Tankless Water Heater Service →

Hot Water Runs Out Too Quickly

Running out of hot water faster than usual can indicate a problem with the water heater or its ability to meet household demand. New Era can inspect the system and determine why available hot water has decreased for homes in Dracut, Lowell and nearby communities.

Restore Reliable Hot Water →

Water Heater Keeps Shutting Off

Repeated shutdowns can interrupt your hot water supply and point to an underlying system problem. New Era can troubleshoot unreliable water heater operation for homeowners in Methuen, Lawrence, Haverhill and surrounding areas.

Schedule a Diagnosis →

Water Temperature Problems

Water that stays lukewarm, becomes unexpectedly cold or gets hotter than expected can indicate a water heater problem. New Era diagnoses inconsistent hot water temperatures for homeowners throughout Middlesex County, Essex County and nearby service areas.

Fix Hot Water Problems →

Emergency Water Heater Problems

Sudden loss of hot water, active leaks and unexpected water heater failures can require prompt attention. New Era provides water heater repair for homeowners across Dracut, Lowell, Methuen, Lawrence, Haverhill and Southern New Hampshire communities including Pelham and Windham.

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Top-Rated Local Service

Why Choose New Era

24/7 Emergency Availability

Emergencies don't wait for business hours. We offer round-the-clock emergency plumber services so you never have to endure a cold shower.

Licensed Professionals

Our technicians are fully licensed, insured, and continuous training ensures safe, code-compliant electrical and plumbing work on every job.

Proven & Tested Locally

We are proud to be top-rated locally across our entire service area, supported by trusted Google reviews and hundreds of satisfied neighborhood homeowners.

15 Years Strong

With over 15 years of hands-on experience, New Era delivers master-level craftsmanship and long-lasting heating solutions.

Flexible Pricing Plans

We offer clear, upfront quotes with zero hidden surprises, alongside flexible financing options designed to fit your home's budget.

Need to Resolve Gas Line & Venting Challenges in Massachusetts?

Switching to a modern tankless water heater requires significantly higher fuel flow than traditional tanks—often demanding up to 199,000 BTUs instantaneously. Homeowners across Dracut, MA and Middlesex County frequently face installation hurdles where existing supply pipes fall short. To prevent system starving or premature failures, our licensed team performs dedicated gas line repair & installation to upgrade 1/2-inch lines to required 3/4-inch capacity. We also route specialized category IV venting to handle acidic condensation safely, serving nearby communities in Lowell and Methuen with complete code-compliant retrofitting.

Complete Plumbing Infrastructure & Emergency Support

Beyond hot water restoration, our technicians address complete residential system issues. From emergency drain cleaning and main line backups to whole-house repipe projects, we ensure your overall plumbing network operates safely. If an unexpected heating system failure accompanies your hot water emergency during winter, our heating specialists assist across Dracut, MA and surrounding communities. Explore flexible payment options through our financing page to get major repairs completed without stress.

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Client Testimonials

What Your Neighbors Say About Us

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The Process

HOW IT WORKS

1

Prompt Contact & Dispatch

Call our dispatch team at (978) 216-6742 or schedule online. We pinpoint your urgent symptoms and send a licensed technician equipped for immediate repair or replacement in Dracut, MA and Middlesex County.

2

Diagnostic & Flat-Rate Quote

We inspect your water heater, static water PSI, venting pipes, and fuel lines. Whether you need an immediate water heater repair evaluation or a complete tankless water heater installation, you receive itemized, transparent repair vs. replacement options with zero pressure.

3

Precision Execution & Clean-up

Our licensed plumbers complete all mechanical, gas, and plumbing connections to strict local code, test for safety, haul away old equipment, and leave your workspace spotless.

Local Communities We Serve Throughout MA & Southern NH

Operating from our central regional base in Pelham, Hillsborough County, New Era Plumbing & HVAC delivers rapid, same-day water heater services to homeowners and businesses across Northern Massachusetts and Southern New Hampshire.

FAQS

Frequently Asked Questions

A leaking tank body, total loss of hot water during sub-zero winter temperatures, active gas smells near the burner, or water leaking near electrical controls are all urgent emergencies. If you notice active flooding, turn off the water inlet valve immediately and call our 24/7 dispatch team in Dracut, MA.

We prioritize emergency calls throughout Dracut, Lowell, Lawrence, and Middlesex County. Our service trucks are stocked with universal valves, thermocouples, igniters, and heating elements to enable same-day repairs on most standard gas and electric water heaters.

If the leak stems from a loose valve, faulty drain bib, or replaceable pipe fitting, a repair is usually fast and economical. However, if the main storage tank itself is leaking due to internal corrosion, the unit must be replaced immediately to prevent major structural water damage.

Rumbling or popping sounds indicate heavy sediment accumulation at the bottom of the tank. As water gets trapped beneath the mineral scale and boils, it causes popping pockets. Flushing the tank and inspecting the anode rod can often resolve this issue before it cracks the lining.

A pilot light that repeatedly shuts off is typically caused by a dirty or failing thermocouple, a faulty gas control valve, or improper venting draft. Our licensed gas fitters test safety sensors and fuel pressures to ensure safe, continuous pilot ignition.

Expert Water Heater Emergency and Repair Services Tailored for Dracut, MA Residents

When hot water systems fail unexpectedly, homeowners in Dracut, MA require swift, skilled intervention. Holding Master Plumber License # PL16320-M, our team at New Era Plumbing & HVAC delivers rapid 24/7 diagnostic and repair services across Middlesex County and Southern NH. From resolving pilot light outages and faulty heating elements to fixing severe tank leaks, our licensed plumbers carry high-grade replacement components for instant restoration. We evaluate system pressure, gas lines, and electrical connections to guarantee code-compliant safety. Dedicated to transparent pricing and customer protection, we restore your home’s hot water efficiently with zero hidden hassles.

 

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BRANDS & SYSTEMS WE SERVICE

Don’t see your heating unit listed? We service, repair, and install every major brand on the market with guaranteed craftsmanship and upfront diagnostic pricing.

From modern high-efficiency heat pumps to classic cast-iron steam boilers, our licensed technicians carry the diagnostic tools and replacement parts to repair, service, and maintain all major heating makes and models throughout Massachusetts and Southern New Hampshire.

Disclaimer: All brand names, trademarks, and registered logos displayed are the property of their respective owners. Their display does not imply endorsement or direct affiliation unless explicitly stated.

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Get Fast Hot Water Relief Today

Speak with a licensed Massachusetts & New Hampshire master plumber. We offer immediate emergency response, upfront pricing, and guaranteed solutions for all electric, gas, oil, and tankless units.