Our Most Recent Service Reviews
New Era is always quick to respond. Eric came, assessed the problem, went to get another part (since I had asked for more to be done than I had mentioned when setting up the appointment), returned and quickly fixed the problem of no hot water in the ...shower. They are our go to plumbers!
Jeffery was very professional. Work was done well and professional. More important, when you call, they show up and keep to appointments. I will recommend them for any home and business needs. A+++
We got a notification that our ultraviolet bulb on the air conditioner was not functioning. The technician arrived on time and checked the system. He said everything was fine, but he would order a new bulb, just in case the other one failed. He was ...professional, polite and explained everything clearly. We have used New Era before and we are completely satisfied. We have recommended them to our friends, as well.
Great service, super friendly technician, William was wonderful!
Jefferey was very professional, arrived before time, answered all of my questions and explained the issue in detail. Did put extra effort to help my family.
The compressor on my ac would not turn off. I looked online for ac repair and New Era was able to come the same day. Everyone was very friendly and the tech that came out explained that I needed to have the contact capacitor changed and the unit was very ...dirty. The cost for that was $1,187 including the $89 diagnostic fee. I felt like it was a lot of money but I figured I was going to pay someone that amount so I agreed to the repair and cost. They do try to sell other parts and they have 3 tiers of service. I don't like that and it should have been a red flag. I just want the broken part fixed. When they left I decided to call around to see what someone else would charge for this service and it turns out I paid way too much money for a lot of cleaning and replacing one part. The cleaning is typically done when someone does a repair or diagnoses. Also, my receipt said that I would get a furnace air filter but I did not. Needless to say I am disappointed. I will give the guys that came out 5 stars and the owner/pricing 0 stars. Unfortunately I know nothing about heating and cooling so I could not make an informed decision. It would have been wiser to pay for 2 estimates and save hundreds of dollars in the end. Buyer beware!
William Jeffery came out for maintenance on boiler. On time, professional, clean appearance, honest and trustworthy. Repaired something not up to code also. Would trust them again. Recommended!